GAINESVILLE, Va.--(BUSINESS WIRE)--Convergent Revenue Cycle Management, Inc., a leading provider of revenue cycle management and patient access solutions to healthcare providers across the nation, and UPMC will be presenting at the Healthcare Financial Management Association’s (HFMA) Annual National Institute (ANI) on Sunday, June 16th in Orlando, FL during a pre-conference educational session. Lyda Dye, Senior Director of Revenue Cycle for UPMC and Tina Eller, Vice President of Patient Access for Convergent’s healthcare division, will be co-presenting the session titled “Using Six-Sigma to Improve Satisfaction and Financial Performance at University of Pittsburgh Medical Center.” Hundreds of chief financial officers, directors, and other healthcare leadership focused on financial issues affecting today’s competitive healthcare environment will gather at HFMA ANI June 16-19.
"Our investments in robust technology and exception-based workflows have returned significant improvements in both patient satisfaction and fiscal integrity,” says Convergent’s Tina Eller. “We understand the ever-changing healthcare landscape and continue to evolve our solutions through process improvement along with the industry as well as the needs of our business partners.”
After their session, healthcare revenue cycle leaders will be able to:
- Understand how a Six-Sigma process can redesign the revenue cycle and improve financial performance
- Apply proven best practices to increase patient and physician satisfaction
- Understand how to effectively manage an exception-based workflow
- Understand how to successfully implement corporate and cultural change while increasing patient and physician satisfaction and operational outcomes
Tools and take-a-ways include sample key performance indicators and performance reports, employee performance dashboards, project plans, data interrogation templates, and examples of exception user reports.
“Convergent is excited to be participating in one of our industry’s most talked about and most-attended events of the year,” says Derek Pickell, CEO of Convergent Revenue Cycle Management, Inc. “CFOs and other leaders involved in healthcare financial services are constantly examining ways to improve financial performance, streamline operations and improve the patient experience. From scheduling, registering, and financially clearing patients, to increasing reimbursement on insurance, self-pay and bad-debt accounts, to enhancing the overall patient experience, Convergent’s 20 years of healthcare reimbursement and patient contact center experience have enabled our healthcare provider partners to stay ahead of the curve and their competition. Convergent delivers innovative solutions and next generation processes that healthcare providers need to improve performance in the ever changing healthcare environment.”
Convergent will also be exhibiting during the conference and co-hosting a private, VIP event at Tommy Bahama’s on June 18. Healthcare providers who visit Convergent’s booth will also learn how they can enhance the patient experience and improve financial operating performance through patient-focused contact center technology operations, a unique attorney-driven approach, next-generation analytics and education.
For more information, contact Convergent at 888.511.7901 or visit www.convergentusa.com/healthcare.
About Convergent Revenue Cycle Management, Inc.
With nearly 700 employees, including more than 60 healthcare attorneys, Convergent’s healthcare division has a 20 plus year history of innovation in the healthcare financial management industry. Convergent combines adaptable workflows, patient-focused contact center technology operations, a unique attorney-driven approach and next-generation analytics to deliver superior financial performance and high patient satisfaction.
Through its Convergent Accounts Receivable Excellence (CARE) service lines, Convergent helps hospitals maximize reimbursement from patient care through non-governmental insurance, self-pay collections, workers' compensation, motor vehicle accident, problem claims, and patient access solutions, along with bad debt recovery through their affiliate company Convergent Healthcare Recoveries, Inc.
In addition to helping healthcare providers resolve their most complex reimbursement issues, Convergent’s legal educational workshops, training and real-time interactive reporting enhance all aspects of the revenue cycle. The healthcare division has operation centers in Virginia, Texas, New York, Florida, and Illinois.
About Convergent Resources, Inc. (CRI)
Headquartered in Atlanta, CRI is one of America’s largest revenue cycle, receivables and customer care management companies with thirteen operating centers across four time zones. The company provides healthcare revenue cycle management, consumer contact outsourcing services and commercial receivables management to a variety of healthcare providers, utilities, financial institutions and others.
