BIRMINGHAM, Ala.--(BUSINESS WIRE)--Integrated Medical Systems International, Inc. (IMS), recently announced the results of its Net Promoter Score evaluation, with an Overall Customer Satisfaction score of 89%.
IMS, a surgical device management and consulting company, earned its highest marks in the Customer Service and Repair Quality categories and has continued to score highly in those areas in the last several Net Promoter evaluations. “Having a great customer experience score is critical to IMS’s financial performance because it impacts both customer retention and new customer acquisition through word of mouth,” said Cynthia Porter, President of Porter Research, a healthcare-focused research firm that conducted the survey.
“Customer feedback is what drives IMS,” said IMS CEO Gene Robinson. “We pay close attention to what our customers are telling us – what we are doing right and where we can improve.”
The Net Promoter Score is a method of measuring potential growth based on customer feedback. Net Promoter is both a customer loyalty metric and a discipline for using customer feedback to fuel profitable growth.
IMS’s Net Promoter Scores rank the company with Apple, USAA, Amazon and other world leaders in customer satisfaction.
About IMS (Integrated Medical Systems International, Inc.)
IMS is a surgical instrument management and consulting company with facilities in Alabama, Florida, Maryland, and Arizona and sales and clinical teams serving more than 2,500 healthcare facilities nationwide. IMS provides instrument and device inventory management; real-time online data and tools to track instruments, tissue and implants; restoration of instruments to manufacturers' performance standards; and on-location clinical personnel to manage sterile processing and interface with the OR. To learn more, visit www.imsready.com.
Form more information, contact communications@imsready.com