LOUISVILLE, Ky.--(BUSINESS WIRE)--West IP Communications, a subsidiary of West Corporation and a leading provider of cloud-based communication applications and services, announced today the launch of its MediaCloud® architecture for large-scale enterprise deployments of Microsoft Lync Unified Communications technologies.
West IP Communications is at the forefront of transitioning organizations to a cloud-based delivery model for voice services, network services, contact centers and collaboration. Businesses deploying Lync look to West IP Communications to help give their users the same powerful collaboration tools they are used to in the office wherever they happen to be in the world.
The MediaCloud architecture creates a hybrid unified communications environment, enabling core Lync infrastructure and applications to remain on-premises under corporate IT management while the voice, networking and transport services are hosted in West’s global data centers. This approach improves network performance, reduces the IT administrative burden, provides IT with full visibility of cloud applications and services, and improves security without additional investment in equipment.
“As a technology leader, West is driving global unified communications innovation in unique ways,” said Robert Wise, Executive Vice President of West IP Communications. “MediaCloud fundamentally changes the way businesses operate, giving them the benefits of IP-based cloud communications with the transparency of on-premises deployments. The complexity of Lync in a distributed environment forces many organizations to prolong or delay full-scale rollouts because they lack the necessary IT resources. Our technical team possesses the latest industry certifications, operations and service excellence to drive successful Lync initiatives at a fraction of the cost of hiring internal IT resources while minimizing incremental infrastructure costs, too.”
“West IP Communications has taken an exciting and logical step forward in the hybrid cloud space, expanding the traditional model for Lync deployments,” said Bill Haskins, Senior Analyst for UC at Wainhouse Research. “By moving the media processing, edge, and federation services into the cloud, they are creating an optimal environment in regards to latency and performance. MediaCloud leverages West’s strengths as an IP Communications company, shortening Lync deployment cycles, improving the end user’s experience, and removing administrative overhead from the enterprise IT staff.”
MediaCloud deployments will commence in the third quarter of 2012 for clients requiring large-scale enterprise Lync deployments on a regional or global basis. For more information about MediaCloud, please visit http://www.westipc.com/products-and-services/mediacloud/.
About West IP Communications
West IP Communications is a leading provider of cloud-based communication applications and services – including MPLS-based application network management, hosted voice, unified threat management, advanced contact center solutions, unified messaging, collaboration tools and professional services – all delivered as a unified suite of cloud-based applications. West IP Communications’ scalable, on-demand applications and services can be integrated with a client´s existing network and telecommunications infrastructure, operational processes, and employee activities, enabling a customer to migrate to unified IP communications as its business requirements dictate. For more information, visit www.westipc.com or call 1-800-773-3037.
About West Corporation
West Corporation is a leading provider of technology-driven communications services. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.