SANTA CLARA, Calif. & LONDON--(BUSINESS WIRE)--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, will showcase Facebook and expanded voice integration with salesforce.com at today’s Cloudforce Social Enterprise Tour and Cloudstock in London, England. LiveOps is a gold sponsor of the event.
LiveOps offers the most complete cloud contact center solutions that integrate seamlessly with salesforce.com to increase agent productivity and improve customer experience. At today’s event, in addition to demonstrating its newly released LiveOps® Social™ with Facebook channel integration, LiveOps will also demonstrate an expanded outbound voice solution for salesforce.com. For companies that utilize Salesforce Sales Cloud or Service Cloud for both inbound and outbound campaigns, the Salesforce CTI Adapter of LiveOps Voice™ provides a smarter, more flexible outbound solution that leverages CTI and LiveOps Data Exchange with salesforce.com.
“Today’s consumers expect to engage in two-way communications with brands on social media such as Facebook and Twitter. While many companies have embraced social monitoring and listening tools, most have not figured out an effective way to engage with consumers holistically across social media and traditional communications channels such as voice, email and web chat,” said Marty Beard, President and CEO, LiveOps. “LiveOps is committed to empowering brands with the tools and applications needed to be more customer-centric. The LiveOps Social and LiveOps Voice solutions that we are demonstrating at Cloudforce will quickly become critical must-haves to enable brands to provide that high quality customer experience.”
This expanded LiveOps’ Voice solution for Salesforce Cloud or Service Cloud allows companies to manage their outbound dialing campaigns more intelligently while improving agent performance and customer experience. With automated preview and progressive dialers, LiveOps removes the manual aspects of outbound dialing so that agents can focus on delivering better results. For contact centers that have fluctuating inbound call volume, LiveOps fully supports blended inbound/outbound agents, allowing agents to take inbound calls during call spikes and make outbound calls at other times. For more effective reporting and follow up activity, LiveOps also offers the ability for agents to categorize interactions with wrap-up codes directly within the Salesforce customer record. Plus, the on-demand outbound functionality can be rapidly configured and deployed with flexibility across any or all agents, making it ideal for telemarketing, surveys, telesales or fundraising campaigns.
Cloudforce London attendees can view LiveOps’ demonstrations of LiveOps Social with Facebook and LiveOps Voice at the LiveOps Booth #12C. LiveOps will also highlight tips and techniques for organizations transitioning to the social contact center, as well as their award-winning technology and unique approach to creating and maintaining a proactive contact center workforce.
About LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Santa Clara, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com