SAN DIEGO--(BUSINESS WIRE)--Detectent, the leading provider of Customer Intelligence Solutions for North American utilities, announced the release of a set of geospatial tools for its Customer Intelligence Platform (CustomerIP) that enable a rapid deployment of cutting-edge business intelligence and analytics for electric, gas and water utilities. The new geospatial toolset builds upon CustomerIP’s existing analytics capabilities giving utilities the power to manage data spatially as well as textually.
The geospatial toolset was developed with input from Detectent’s utility customer base and specifically with input from members of SCANA Corporation’s Revenue Protection department. “There have been many benefits associated with our move to the AMR metering system, but one of the drawbacks was the loss of eyes in the field,” said Randy Howe, Supervisor of Revenue Protection at SCANA. “We have to continually look for ways technology can allow us to monitor our accounts in the most efficient way possible. I think this tool is a step in that direction. It enables us to compensate for those missing eyes in the field.”
CustomerIP is a platform and set of applications that utilities use to extract intelligence from large amounts of customer data. Primary applications include revenue assurance in the meter to cash cycle, customer segmentation and demand-side management (DSM) program planning and execution. CustomerIP has been deployed in more than twenty states and monitors more than 40,000,000 meters in the U.S.
The geospatial tools were released in January as part of CustomerIP release 3.7 which also included enhanced handheld device integration, support for Internet Explorer 9 as well as new tamper flag management tools. “The requirement for the geospatial toolset was driven directly from our customers and we are pleased to see how quickly it has been deployed by customers shortly after its release,” said Michael Madrazo, CEO Detectent. “Detectent has a great relationship with its customers and through collaboration with the Detectent Customer Council, we expect to see many more great ideas come to fruition.”
About Detectent
Headquartered in San Diego, California, Detectent is the leading provider of cutting-edge Customer Intelligence solutions that maximize the value of Advanced Metering Infrastructure (AMI) and traditional metering systems. Detectent helps North American utilities drive higher customer satisfaction, greater revenue and more effective customer programs. The company’s solutions help utilities better understand their customers’ energy end-usage points, ensure accurate billing, curtail theft and maximize customer program participation and benefit. Detectent’s offerings are scalable to any size of utility and apply to electricity, gas and water services for residential, commercial and industrial customers. To learn more, visit the Detectent Website at www.detectent.com.