NEW YORK--(BUSINESS WIRE)--Barnes & Noble, Inc. (NYSE: BKS), the leading retailer of content, digital media and educational products, is a leader in the specialty retail category for customer satisfaction for the fifth year in a row, according to the American Customer Satisfaction Index (ACSI), research conducted in the fourth quarter, 2011. Barnes & Noble has been a top bookseller since 2007, with another solid ACSI score in the specialty retail category.
“We have 40,000 of the best people in retail providing exemplary service to our millions of customers in our stores weekly, and their number one objective is to make sure that our customers feel great about their experience with Barnes & Noble. The team is excited to again receive another solid customer satisfaction score in the 2011 ACSI survey,” said William Lynch, chief executive officer of Barnes & Noble. “People think of Barnes & Noble as a community destination where they can shop for books, toys, games and gifts; relax with a snack in our café; connect to complimentary Wi-Fi®; get exclusive content on our award-winning NOOK® reading and entertainment products including NOOK Tablet™, NOOK Color™ and NOOK Simple Touch™; meet their favorite authors; and enjoy a Storytime with their children. We are thrilled to provide our great customers those services every day, and look forward to continuing to be a part of the local communities we serve for years to come.”
About Barnes & Noble, Inc.
Barnes & Noble, Inc. (NYSE:BKS), the world's largest bookseller and a Fortune 500 company, operates 691 bookstores in 50 states. Barnes & Noble College Booksellers, LLC, a wholly-owned subsidiary of Barnes & Noble, also operates 641 college bookstores serving over 4.6 million students and faculty members at colleges and universities across the United States. Barnes & Noble conducts its online business through BN.com (www.bn.com), one of the Web's largest e-commerce sites, which also features more than two million titles in its NOOK Bookstore™ (www.bn.com/ebooks). Through Barnes & Noble’s NOOK™ eReading product offering, customers can buy and read digital books and content on the widest range of platforms, including NOOK devices, partner company products, and the most popular mobile and computing devices using free NOOK software.
General information on Barnes & Noble, Inc. can be obtained via the Internet by visiting the company's corporate website: www.barnesandnobleinc.com.
NOOK®, NOOK Tablet™, NOOK Simple Touch ™, NOOK 1st Edition™, NOOK 1st Edition Wi-Fi™, NOOK Color™, Reader’s Tablet™, PagePerfect™, Best-Text™, Fast Page™, NOOK Books™, NOOK Store™, NOOK Bookstore™, NOOK Newsstand™, NOOK Magazines™, VividView™, ArticleView™, NOOK Newspapers™, NOOK Comics™, NOOK Cloud™, NOOK Apps™, FREE NOOK Reading Apps™, PubIt!™, NOOK Discover™, NOOK Kids™, Read and Play™, Read to Me™, Read and Record™, NOOK Digital Shop™, Read In Store™, More In Store™, NOOK Friends™, LendMe®, NOOK Library™, NOOK Boutiques™, The Barnes & Noble Promise™, NOOK Books en español™, NOOK Study™, Free Friday™, Lifetime Library™ and Read What You Love. Anywhere You Like™ are trademarks of Barnes & Noble, Inc. Other trademarks referenced in this release are the property of their respective owners.
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