AMC Technology Introduces Integration Across the Enterprise with the Launch of AMC’s Contact Canvas 2012 at CallCenterWorld Berlin on February 28, 2012

RICHMOND, Va.--(BUSINESS WIRE)--AMC Technology, an industry leader in contact center and CRM integration with more than 16 years’ experience with call center and CRM integration, today announced the upcoming launch of their new product suite, Contact Canvas 2012, at the upcoming CallCenterWorld 2012 show in Berlin on February 28^th. AMC powers contact centers for customers around the globe through our certified products and strong expertise. With the introduction of Contact Canvas 2012, AMC is expanding their contact center capabilities across the entire enterprise.

With Contact Canvas 2012, customers will now be able to leverage AMC’s robust business application and multi-channel framework throughout their business, including call center agents, knowledge workers, and mobile staff. Contact Canvas Server provides an enterprise-wide platform for supporting business process enabled communication across heterogeneous voice, chat, email and even social networking systems. Contact Canvas Clients extend this powerful functionality to employees throughout the organization on the devices they need the most.

“Contact Canvas is a culmination of our 17 year investment in leading contact center products,” says Anthony X. Uliano, Founder & CTO of AMC Technology, LLC. “Contact Canvas 2012 supports more channels, more applications, across more platforms, making it the ideal platform for entire enterprises.”

AMC Technology will be promoting Contact Canvas 2012 at CallCenterWorld 2012 in Berlin, February 28^th – March 1^st. Attendees will be able to meet and request technical sessions with AMC at stand A4 in Hall 2. Anthony X. Uliano, Founder/CTO of AMC, will also be holding a speaking session entitled “Leveraging Contact Center Practices Across Your Enterprise – A Case Study” at 10AM in Hall 3 on February 29^th.

“We are happy to welcome AMC Technology as a first time partner at CallCenterWorld® 2012 for the first time,” says Carsten Langensiepen, Team Leader at Management Circle. “Especially with regards to the expansion of the internationalization of the event, it’s a great pleasure to have AMC Technology as the first US sponsor in the history of CallCenterWorld.”

Find out more about AMC Technology’s presence at CallCenterWorld 2012 at www.amctechnology.com/company/events.html.

About AMC Technology, LLC

AMC Technology LLC, an industry leader in contact center and CRM integration, has over 16 years’ experience with call center and CRM integration. AMC powers contact centers for customers around the globe through our certified products and strong expertise. Please visit www.amctechnology.com, contact [e-mail] or call [phone]. Follow AMC Technology on Twitter (www.twitter.com/amctechnology) and “like” AMC on Facebook (www.facebook.com/amctechnology).