SUNNYVALE, Calif.--(BUSINESS WIRE)--Looking to overcome challenges associated with service turn-up, time required to resolve service difficulties and handling degradation of service, a leading North American provider of cable TV and Broadband services has selected Spirent TestCenter Live as its service assurance solution. The MSO will be using Spirent TestCenter Live for Ethernet performance monitoring, as well as test and diagnostics for Ethernet business and mobile backhaul services.
As Ethernet services continue to grow quickly, leading providers worldwide have struggled to keep up with service activation and are facing high turn-up failures rates. At the same time, they are experiencing long Mean-Time-To-Repair (MTTR) metrics associated with resolving issues and unable to fully address service degradation associated with quality of service.
“Maintaining the highest Quality of Service and SLAs remain critical attributes in today’s competitive business environment,” said Jeff Heynen, directing analyst, Broadband Access and Video at Infonetics Research. “Tools such as Spirent’s help reduce operational costs while delivering invaluable service installation & maintenance productivity gains.”
With Spirent TestCenter Live, the MSO gains a tool which enables faster and easier service activation, while ensuring turn up is done correctly the first time. The MSO can also more rapidly resolve trouble calls from its business and mobility customers while gaining visibility into the quality of service it is providing to its Ethernet customers and partners. In today’s subscriber-centric market place, quick turn-up and trouble resolution can provide cable operators with a competitive edge.
“In order to ensure the lowest turn up cost possible and that the service is provided correctly, we built a market-leading platform designed to help cable providers troubleshoot the most difficult problems, regardless of location and service,” said Sean Yarborough, senior director of business development & strategy, Spirent. “Spirent TestCenter Live not only plays an integral part in the business processes for successful service activation, trouble management, and Quality of Service Monitoring, it provides MSOs with a competitive advantage.”
Spirent TestCenter Live provides operators with a means to efficiently address service activation, performance monitoring and fault isolation milestones. This flexible, highly scalable, software and hardware platform provides service visibility and SLA management over 1 and 10 GbE networks. The platform—supporting both performance monitoring and test and diagnostic disciplines—is deployed by telco, MSO, and wireless providers seeking to optimize service turn up, reduce dispatches, proactively manage SLAs and meet subscriber reporting obligations.
To learn more stop by Spirent booth #1732 at 2011 SCTE Cable-Tec Expo, November 15 -17 in Atlanta.
For more information on Spirent TestCenter Live visit http://www.spirent.com/Solutions-Directory/Spirent-TestCenter_Live.aspx.
About Spirent Communications plc
Spirent Communications plc. (LSE: SPT), a global leader in test & measurement offers an extensive portfolio of solutions to test data centers, cloud computing environments, high speed Ethernet networks and services, 3G/4G wireless networks and devices, network security, and global navigation satellite systems. Service providers use Spirent’s service assurance solutions to install, diagnose and resolve service issues from the network to the premises. Spirent solutions help increases operational efficiency during critical Business Ethernet, Mobile Backhaul, IP Video, VoIP, and IP/VPN service lifecycle milestones: turn up, trouble shooting and performance monitoring. For more information visit http://www.spirent.com/about-us/News_Room/About_Spirent_Communications_plc.aspx.