TORONTO--(BUSINESS WIRE)--ConceptWave Software Inc., a leading provider of Communication Lifecycle Management solutions for the global communications service provider market, announced today that its product set has successfully completed TM Forum’s Frameworx Product Conformance Certification program.
ConceptWave’s Order Care® and Rapid CRM have been certified conformant for Information Framework (SID) Release 9.0 Domains/Aggregate Business Entities and Business Process Framework (eTOM) Release 8.0 processes. The Information Framework certified include: Common Business Entity, Customer, Product, Service and Resource. The Business Process Framework processes certified include CRM Support & Readiness, Customer Interface Management, Selling, Order Handling, Service Configuration & Activation, Product & Offer Development & Retirement, Service Development & Retirement Process Mapping, and Resource Development & Retirement Process Mapping.
“ConceptWave has been committed to standards such as TM Forum Frameworx as a way for service providers to constantly reduce costs through operational efficiency and to accelerate delivery of new products, while having the agility to meet market changes,” said Zarar Rana, ConceptWave President and CEO. “By conforming to Frameworx standards, ConceptWave’s solutions enable our customers to achieve faster time-to-market with end-to-end order monetization.”
ConceptWave led the industry by being one of the first companies to obtain TM Forum Frameworx Product Conformance Certification, granted in May 2010 for its Catalog Management version 5.0 product offering.
“Today service providers are following standards-based processes themselves and expecting their suppliers to provide standards-based products by default,” said George Greenlee, TM Forum senior vice president of Product and Portfolio Management. “ConceptWave’s pioneering and continuing involvement in the Frameworx Conformance Certification program reflects the company’s commitment to standards and interoperability and reassures customers that are seeking standards-based, cost-effective and flexible solutions.”
TM Forum’s Frameworx is a comprehensive suite of standards that enable a service provider’s business to run with maximum agility, simplicity, and efficiency. Frameworx provides the blueprint for effective operations, enabling service providers to assess and improve business performance by using a proven, service-oriented approach to operations and integration.
Frameworx Product and Solution Conformance Assessments enable suppliers and service providers to verify a product or solution’s conformance to the Frameworx Business Process and Information models. Through an independent and thorough analysis of a supplier’s self-assessment, the Forum scores adherence to each model on a sliding scale and publishes a report detailing the product or solution’s level of conformance.
For more information on TM Forum Frameworx please see: http://www.tmforum.org/TMForumFrameworx/1911/home.html
About ConceptWave
ConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience. ConceptWave’s unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care® and Rapid CRM. ConceptWave’s products and solutions enable service providers to address competitive requirements and simplify the management of customers, products, and orders, for any product, on any network, in any market, using any channel.
For more information please visit: www.conceptwave.com
ConceptWave® and ConceptWave Order Care® are registered trademarks of ConceptWave Software Inc.