LAS VEGAS--(BUSINESS WIRE)--Apacheta, a mobile workflow application vendor, and Motorola Solutions, Inc. (NYSE: MSI), a leading provider of mission-critical communication products and services for enterprise and government customers, today announced here at Global Gaming Expo that Bally Technologies, a leader in gaming industry technology, has deployed an enterprise mobility solution to automate the company’s field installation and service operations.
By using Apacheta’s ServiceACE™ mobile workflow application on Motorola Solutions MC75 Enterprise Digital Assistants, Bally Technologies can capture customer acceptance signatures in real-time, thereby shortening the time to revenue recognition, and automate the daily tasks of field service technicians for more accurate and timely reporting and inventory tracking.
Prior to implementing a mobile solution, Bally Technologies’ field technicians carried a book of service tickets, which were completed on-site and then mailed back to headquarters. This caused not only a time delay between when the verifying signature was captured and when it was received, but also a time delay before Bally Technologies was able to recognize the revenue from an install. In addition, the information captured using this manual, paper-based system was not always complete or accurate.
“By using ServiceACE, we are able to send data from the field over the AT&T network directly into our back-end Siebel and MAPICS ERP systems, shaving days off of the previous process and providing a more complete view into our installation and service operations,” said E.J. Coyle, Senior Business Analyst for Bally Technologies. “We selected Motorola Solutions’ mobile computers for their rugged design, data capture capabilities and wireless data connectivity needed by our field technicians.
“The ability to modify Apacheta’s mobile workflows to meet our changing needs was exactly what we were looking for,” continued Coyle. “This flexibility reduces the time it takes to roll out new features and eliminates an unnecessary communication layer between our IT department and the vendor.”
Since first rolling out ServiceACE on the Motorola MC75 mobile computers, Bally Technologies has leveraged its flexible workflows to add new features and functionality to automate even more of the service process, including:
- Signature capture to verify delivery, removal, and “go live” status;
- Completion of service tickets, including preventative maintenance, machine removal, game servicing, and conversion order processing;
- Creation of new service requests from the field to respond to customer requests while servicing another machine or conducting a site visit;
- Spare parts inventory management and automated updating based on parts used;
- Creation of Bally Quality Incident Reports to inform the manufacturer of potential defects discovered during servicing; and
- Technician time tracking.
“We recognize that most field service businesses need to adapt their processes and workflows over time to meet their changing business needs,” said Don Grust, CEO of Apacheta. “ServiceACE delivers a robust solution out-of-the-box, yet can be tailored to a particular company’s needs using our flexible workflows, without the time and expense of building a custom solution.”
ServiceACE is a mobile application that automates the daily tasks of a field service technician, enabling organizations to streamline operations, increase customer satisfaction, and capture new revenue opportunities.
"Motorola Solutions' MC75 rugged mobile computer has become the standard for many organizations in the field service industry,” said John Pomerleau, Field Mobility Principal for the Industry Solutions Group of Motorola Solutions. “Running Apacheta's ServiceACE application with 3.5G WAN connectivity, scanning, signature capture, GPS and voice capabilities, the MC75 provides Bally Technologies with a well-connected service organization to better serve its customers."
About Apacheta Corporation (http://www.apacheta.com)
Headquartered near Philadelphia, Apacheta Corporation provides flexible mobile business applications that enable consumer packaged goods, service, and transportation based businesses to increase the speed and accuracy of their service, sales and product distribution networks. After pioneering its flexible mobile application framework in 2003, Apacheta quickly established a solid customer base that includes Dr. Pepper Snapple Group, Bimbo USA, G&K Services, Odwalla, United Rentals, Bally’s, Bell TV, and many others. Apacheta solutions can be deployed on premise behind the firewall or hosted in a data center through Apacheta Online, a Software-as-a-Service (SaaS) offering.
About Bally Technologies, Inc.
With a history dating back to 1932, Las Vegas-based Bally Technologies designs, manufactures, operates and distributes advanced gaming devices, systems and technology solutions worldwide. Bally’s product line includes reel-spinning slot machines, video slots, wide-area progressives, and Class II, lottery and central determination games and platforms. As the world’s No. 1 gaming systems company, Bally also offers an array of casino management, slot accounting, bonusing, cashless and table management solutions. For more information, please contact Laura Olson-Reyes, Director of Corporate Communications, at 702-584-7742, or visit http://www.ballytech.com.
About Motorola Solutions
Motorola Solutions is a leading provider of mission-critical communication products and services for enterprise and government customers. Through leading-edge innovation and communications technology, it is a global leader that enables its customers to be their best in the moments that matter. Motorola Solutions trades on the New York Stock Exchange under the ticker “MSI.” To learn more, visit www.motorolasolutions.com. For ongoing news, please visit our media center or subscribe to our news feed.
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