SAN FRANCISCO--(BUSINESS WIRE)--JPMorgan Chase announced it has hired Susan Ehrlich, an executive with experience in both financial services and retail, as senior vice president of next generation payments, to help the firm create payments services and solutions for consumers, small businesses and retail merchants.
“Susan’s breadth of experience, decisiveness and intense focus on customers will help us build leadership positions in mobile and emerging digital payments” said Jack Stephenson, who heads Mobile Banking, E-Commerce and Payments for Chase. “Her years of experience in retail will be especially valuable, since we believe retail merchants will be critical partners in shaping the future of payments at Chase.” Ehrlich will report to Stephenson.
As President of Sears Financial Services, Ehrlich managed the growth of an array of credit and payment vehicles, including the Sears Card and Sears Platinum MasterCard, Sears and Kmart Gift Cards, Layaway as well as all third-party payment acceptance. During her five years at Sears, she also oversaw the creation of Kmart Financial Centers, which provide in-store transactional money services such as check cashing, bill payment, money orders and money transfers.
“I am excited to be a part of this effort at Chase to keep the bank on the forefront of payments innovation and technology and continue to provide our customers best-in-class payments choices, whether through digital wallets, merchant-funded rewards programs or mobile payments,” said Ehrlich, who was among U.S. Banker magazine’s “25 Most Powerful Women in Finance” in 2009, 2010 and 2011.
Chase has scale and expertise in credit cards, merchant services, consumer and business banking and commercial payments. The firm serves more than 64 million credit cardholders and 28 million retail banking customers with recent product innovations that include Freedom, Chase Sapphire, Ink, Blueprint, Jot, QuickPaySMand QuickDeposit SM. With more than 10 million mobile banking users, Chase is consistently one of the top-rated applications in app stores and scaling quickly.
Previously, Ehrlich was executive vice president of marketing strategy and planning at Providian Financial in San Francisco; and prior to that, she spent 10 years with Citibank in New York.
Ehrlich served as a member of the Federal Reserve’s Consumer Advisory Council (CAC) and is currently on the Board of Directors of the Center for Financial Services Innovation (CFSI), the nation’s leading authority on financial services for underbanked consumers.
About JPMorgan Chase & Co.
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.