RADNOR, Pa.--(BUSINESS WIRE)--Cross Atlantic Capital Partners today announced its participation in a $12 million Series E financing for Interactions Corporation, a provider of innovative customer care communications for interactive systems. Interactions plans to utilize the new funds to support its growing customer base, expand its market presence, and invest in new technology and infrastructure.
“We continue to be solidly impressed with the progress of Interactions Corporation and its very capable management team,” said Richard Fox, managing director at Cross Atlantic Capital Partners and Board Member of Interactions. “Interactions’ technology is revolutionizing and transforming the customer care industry. Interactions' growing customer base is extensive and characterized by brands that truly retain customer-centric views of customer service.”
The round was led by Sigma Partners. Other venture capital firms participating in the round, in addition to Cross Atlantic, include North Hill Ventures and Updata Partners. Cross Atlantic previously led the Series C Round with Interactions, which included the same investors.
About Interactions
Established in 2002, Interactions provides innovative and proven customer care technology and solutions for several of the most respected consumer-facing brands. The Company’s corporate headquarters is based in Boston (Franklin), Mass., with its technology center located in Indianapolis (Carmel, IN). Interactions: Understanding Enabled™. For more information, visit www.interactions.net.
About Cross Atlantic Capital Partners
Based in Radnor, PA, Cross Atlantic Capital Partners ("XACP") is one of the leading venture capital firms based in the mid-Atlantic region, with over $500 million under management. Leveraging its deep, multi-disciplined network of global contacts, and the management team’s operational experience, the firm actively assists its entrepreneurs and portfolio companies in a diverse array of industries such as Enterprise Software, SaaS, IT Services, Telecommunications, Financial Services, and other innovative technologies. http://www.xacp.com