WAKEFIELD, Mass.--(BUSINESS WIRE)--The Customer Experience Professionals Association (CXPA) today announced that registration is open for its next webinar as part of the organization’s ongoing complimentary 2011 webcast series for its members on a variety of customer experience management topics.
Who: |
The Customer Experience Professionals Association | ||||
What: |
Is Conducting its Newest Webinar: The Role of the CCO/CXO ‒ Success Factors, Actions, and Roadmap | ||||
When: |
Wednesday, July 27, 2011, 1:00-2:00 pm (Eastern) | ||||
Where: |
Click here for more information and to register |
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Open to all CXPA members, in this webinar CXPA co-founder and vice chair Jeanne Bliss will provide an up-close look into the role of the Chief Customer Officer (CCO)/Chief Experience Officer (CXO), including core competencies and discussing the operational and cultural actions fundamental to success in these vital and highly strategic roles. Also joining Bliss on this webinar will be Susan DeLaney, vice president of global customer experience at UPS.
Bliss is the president of CustomerBliss where she coaches executives and their teams across a wide range of industries, and helps drive the customer loyalty commitment into their business operations. Earlier, she spent 25 years as the chief customer officer at five large U.S. market leaders ‒ Lands’ End, Coldwell Banker, Allstate, Microsoft, and Mazda Motor of America. Bliss is also the author of two best-selling books: “Chief Customer Officer” and “I Love You More Than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.”
The CXPA offers membership in two categories: Individual and Corporate. Individual Membership is for customer experience professionals in the field. Corporate Membership is open to companies, government agencies, non-profits, educational institutions, tool providers, and others offering goods and services related to the field of customer experience. Corporate Memberships provide an unlimited number of Individual Memberships to employees. Additional information about CXPA’s membership structure, benefits, and dues can be found at cxpa.org/join.
About CXPA
The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry. CXPA Gold Sponsors include Adobe, Confirmit, Medallia, RightNow Technologies, SapientNitro, Tealeaf Technology, and Vivisimo, and Clarabridge, Inc. and ResponseTek are Silver Sponsors. For more information, visit cxpa.org and twitter.com/#!/CXPA_Assoc.
Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association.