ATLANTA--(BUSINESS WIRE)--TRC Staffing Services, Inc. announced that it has been named to Inavero’s 2011 Best of Staffing™ Client list. Best of Staffing, presented in partnership with CareerBuilder®, is the nation’s only satisfaction award that recognizes exceptional client service within the staffing industry. Less than one percent of North American staffing firms have been named to the 2011 Best of Staffing Client List. This year marks the second consecutive Best of Staffing recognition for TRC Staffing Services, Inc.
“It’s an honor to make the Best of Staffing list for the second year running,” said Brian Robinson, TRC Staffing Services, Inc. President and CEO. “Our clients are at the forefront of every decision we make, and keeping them more than satisfied is our number one goal. We will continue to do our best to deliver exceptional customer service.”
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. TRC Staffing received satisfaction ratings of 9 or 10 out of 10 from 79.4 percent of their clients, significantly higher than the industry’s average of 47 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter Score® that was more than double the national staffing industry benchmark for client satisfaction.
“These are exciting times as the staffing industry is helping lead the way to renewed economic vitality,” said Eric Gregg, Inavero’s Founder and CEO. “It has been estimated that staffing firms have helped to fill at least one quarter of the 93,000 new jobs opening up each month in North America over the past year. Along with the increase in demand for talented job candidates, companies engaging with staffing firms expect impeccable service more than they ever have. It is our hope that businesses searching for a staffing partner use the Best of Staffing List as a guide to firms that have truly outperformed the industry for the service that they provide.”
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com. For more information about Inavero, visit www.inavero.com. To learn more about TRC Staffing Services, Inc. visit www.trcstaffing.com.
About TRC Staffing Services, Inc.
TRC Staffing Services, Inc. is a full-service staffing solutions provider with over 30 years of industry experience. Established in 1980, TRC is one of the largest privately-held staffing firms in the country. Like his father, President and CEO Brian Robinson remains focused on the idea that the marketplace continues to need a business built on principles and values, committed to providing the highest level of service in the industry. TRC has 45 locations in 13 states, providing traditional staffing services, professional and technical staffing, and management services to some of the country's leading companies. For more information, visit www.trcstaffing.com.
About Inavero, Inc.
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner. The firm’s surveys protect more than $4.3 billion in staffing firm annual revenue
For more information contact Inavero at (800) 921-2640 or email bestofstaffing@inavero.com. www.inavero.com | www.bestofstaffing.com.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld