SAN FRANCISCO--(BUSINESS WIRE)--Unified TelData Inc. (UTDi), a leader in providing Intelligent Solutions for world-class communications, is proud to announce a new managed services product portfolio known as Total Care+. This new revolutionary portfolio of service products is designed to enable clients to manage their entire voice and data network with applications on a single platform. A cloud-based remote monitoring suite, UTDi’s Total Care+ enables clients to manage and monitor their full range of products and applications residing on their network to ensure no interruption of service.
Using a combination of Total Care Diagnostic Tools, intervention and resolution by remote engineers and technicians, UTDi can remotely monitor and maintain the customer’s voice & data networks with the use of product alarms. With this process in place, 99 percent of alarms are resolved remotely and problem diagnosis begins within 90 seconds of receiving the alarm notification.
Customers can enjoy seamless operation when problems are resolved even before they occur. With remote maintenance activities, companies enjoy substantial preventative value. Customers partnering with UTDi can leverage the remote monitoring program to experience fewer outages and enjoy immediate results. Total Care+ can be bundled with UTDi’s full suite of Total Care Offers to give piece of mind from manufacturer software support to hardware replacement and Guaranteed on-site response times.
The Total Care+ program provides customers with access to specific monitoring tools, such as:
- Voice Monitor – to proactively monitor all voice platforms and detect problems before users report issues
- Network Monitor – to constantly watch switches, routers and links to keep IT in control of the network
- VoIP Monitor – to analyze the call path between VoIP phones in real-time and provide statistics such as latency, jitter, packet loss and more
- Server Monitor – to monitor critical servers and core server resources, including CPU event logs, memory, disk
- Website Monitor – to monitor the uptime/downtime of the website and immediately notify IT of any abnormalities
- Application Monitor – to deliver high availability and performance of business critical applications to alert users of downtime to enable SLA enforcement.
“Every business relies on dependable communications to drive profitability,” said Lyhn Haller, UTDi CEO. “At UTDi, we understand that it is critical to keep all communications running smoothly so our customers can focus on driving core business initiatives and not worry about the health of their network. With our Total Care+ package in place, our customers don’t have to worry about notifying us in time of a service issue. We’ll notify them that a potential issue was resolved before it ever became a problem. That is Total Care+ in action.”
About UTDi
Unified TelData, Inc. (UTDi) provides Intelligent Solutions for world-class communications to a broad range of customers globally including Commercial, State, Local, Education and Federal Clients like: U.S. Navy, The U.S. Senate’s 450 locations nation-wide, American University, Alameda County, City and County of San Francisco, FBI, Blue Coat Systems, and more. A full-service solutions provider with offices nationwide, UTDi offers its client’s intelligently architected solutions as well as deployment, on-site training, technical support, financing options, and maintenance programs. UTDi is a National Avaya Platinum Business Partner, ranking among the top 10 Avaya dealers in the United States.