NEW YORK--(BUSINESS WIRE)--SpeechCycle, the leading provider of customer interaction management solutions, today announced that it has launched a Mobile Division. The newly formed division will focus on meeting the growing demand for customer care solutions on the smartphone. SpeechCycle’s goal is to leverage the smartphone, which offers significant opportunity for companies to deliver a highly differentiated customer experience that drives customer loyalty, optimizes contact center operations and increases revenues.
“The launch of the Mobile Division of SpeechCycle is the next step in our evolution,” said Zor Gorelov, CEO of SpeechCycle. “We have had great success in providing intelligent, phone-based self-service applications that improve the customer experience while reducing costs. Extending these capabilities to the mobile platform is a natural progression for the company. While SpeechCycle remains committed to providing the industry’s most advanced speech-based solutions, the new Mobile Division will be dedicated to enabling companies to respond to the needs of always-connected mobile consumers.”
One of the key developments driving the need for the creation of the Mobile Division of SpeechCycle is the rapid growth in customer adoption of mobile devices – especially smartphones – and the need to empower today’s consumers who choose when, where and how they prefer to interact with enterprises and services providers. Consumer empowerment has quickly become a key business priority for companies focused on creating exceptional customer experiences. The Mobile Division of SpeechCycle will dedicate significant resources to creating products and solutions that support the operating systems of leading smartphones and other mobile devices.
Albert Kim has been tapped to lead the Mobile Division of SpeechCycle and will be responsible for spearheading this new business unit. Albert is a veteran software industry executive, who prior to joining SpeechCycle, founded a SaaS startup and worked at Microsoft for more than 13 years focusing on the service provider market. Albert’s extensive expertise in enterprise software and mobile technologies will provide SpeechCycle’s Mobile Division with the proven leadership necessary to develop world-class, consumer-focused applications.
“With 300 million smartphones sold worldwide in 2010, consumer behavior has undergone a seismic shift. Smartphones have changed how consumers interact with enterprises and service providers – in fact, nearly two-thirds of them use their mobile phone to contact customer care,” said Albert Kim. “Consumers are carrying around powerful computing devices and they expect faster and better customer service. Our vision is to enable companies to tap into this powerful medium to build lasting and profitable relationships with their customers.”
About SpeechCycle
SpeechCycle, a leader in customer interaction management, delivers innovative solutions to the world’s leading enterprises and communications service providers. SpeechCycle has processed over one-billion transactions on its award-winning cloud platform and is pioneering a new generation of mobile business-to-consumer applications that help companies meet the demands of today’s always-connected consumer. For more information, please visit www.SpeechCycle.com.