DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/25a4d1/trends_in_back_off) has announced the addition of the "Trends in Back Office Outsourcing by Banks in U.S" report to their offering.
Key Take-aways:
- Define and measure the back office outsourcing market in the U.S.
- Identify the key opportunities and the factors driving the growth of the back office outsourcing market
- Identify the activities of banks and vendors regarding outsourcing of finance and accounting, HR, CRM, and procurement segment.
- Deliver qualitative and quantitative data to vendors and banks, enabling new product development for the former and cost savings for the latter.
Back office outsourcing is a strategy adopted across industries. The recession has brought about significant changes in the outsourcing space. These changes include outsourcing services such as customer relationship management, procurement outsourcing to improve customer focus and transparency in business processes, and outsourcing end-to-end processes instead of particular functions in the process.
The question is no longer whether to outsource back office or not, but whether to outsource it to a captive source or third-party vendor. Equally important is to identify the particular processes that a large, middle, or small sized bank should outsource to have maximum positive impact. Multi-sourcing has also emerged as a major trend, where a primary supplier functions as a contractor and arranges other suppliers, or a group of suppliers collaborate to offer a collection of services.
The report covers an overview of the U.S. business process outsourcing market and its segments for front, middle, and back office outsourcing. Back office outsourcing forms the largest segment, and is further categorized into the submarkets for finance and accounting outsourcing (FAO), human resource outsourcing (HRO), customer relationship management (CRM), and procurement outsourcing (PO). These in turn cover transformation services, which are value-added functions such as credit rating, forecasting, data mining, and customer need and attitude analysis.
The market overview section analyzes the features of the outsourcing solutions provided by different vendors in order to help banks to select a particular vendor for a particular function. The market share estimates of the vendors are based on publicly available information on deals.
The strategy formulation section analyzes the cost advantages of offshore captive centers set up by banks and vendors. It also offers a comparative analysis of established and upcoming offshoring destinations and their expertise. The report includes business case studies analyzing the strategies undertaken to overcome challenges with the help of outsourcing.
SCOPE OF THE REPORT:
Strategy formulation
This section seeks to provide a schematic of the marketplace under study; and to enable the report user to determine their competitiveness and positioning in the market. Through our in-depth understanding of the financial services industry, we size the market, identify the trends and drivers, and develop the right framework for strategy formulation to help users maintain or enhance their market position.
Case studies:
The section discusses the impact on banks productivity on account of outsourcing the back office. With the help of case studies, we have reviewed the role of back office outsourcing in improving the efficiency of the banks.
Vendor Selection:
This section seeks to profile the companies supporting the market under study. We profile the top vendors and analyze user perspectives to help you make the best decision for your financial institution. Every report includes in-depth reviews of the top vendors.
Key questions answered:
- Which are the high-growth segments and how is the market segmented on the basis of services and stakeholders?
- What are market estimates and forecasts; which markets are doing well and which are not?
- Where are the gaps and opportunities; what factors are driving market growth?
- What is the competitive landscape; who are the main players; what are their strategic directives, operational strengths, key selling products, and product pipelines? Who is doing what?
Key Topics Covered:
1 Introduction 1.1 Report purpose 1.2 Research objectives 1.3 STUDY METHODOLOGY
2 Market Overview 2.1 Market definition 2.2 market sizing
3 outsourcing trends: stakeholders perspective 3.1 rising knowledge-intensiveness of outsourced processes in bfsi SPACE 3.2 BFSI dominates back office outsourcing space in the U.S. 3.3 vendors enhancing service portfolio through M&A 3.4 back office locations: new shores and their attractiveness 3.5 president Obamas stand on offshoring
4 Strategy formulation 4.1 strategy formulation for banks 4.2 Strategy formulation for vendors
5 Business case studies 5.1 case study 1: Accenture revamps Deutsche banks procurement process 5.2 Case study 2: Standard Chartered improves customer focus with Oracle Siebel CRM
6 Vendor profiles 6.1 Accenture plc 6.2 Capgemini 6.3 Computer Sciences Corporation 6.4 ExlService Holdings, Inc 6.5 Hewitt Associates INC 6.6 Hewlett-Packard Company 6.7 Infosys Technologies ltd 6.8 International Business Machines Corporation 6.9 Oracle Corporation 6.10 Tata Consultancy Services ltd
For more information visit http://www.researchandmarkets.com/research/25a4d1/trends_in_back_off