ORLANDO, Fla.--(BUSINESS WIRE)--PatientPoint™, a provider of self-service and revenue cycle management applications, today announced a partnership with Highmark Inc., an independent licensee of the Blue Cross and Blue Shield Association based in Pittsburgh. Through its partnership, Highmark will deploy PatientPoint self-service check-in technology to select providers in its Western Pennsylvania market. The pilot initiative aims to support providers in collecting important self-reported patient data and has the potential to help them achieve better quality reporting standards, while also helping Highmark better engage its members by providing personalized messages about ways to better manage their health and costs.
”PatientPoint is an example of a technology that fits into our overall innovation strategy aimed at leveraging emerging technologies that drive better health outcomes,” said Paul Puopolo, vice president of Business Innovation and Development at Highmark. “We often don’t interact with our members at the true point of care – the doctor’s office. Highmark’s Innovation team, working closely with our Provider and Digital Strategy teams, saw this technology as an opportunity to drive value for our members by giving them personalized health and cost information while they’re in the waiting room that can then lead to meaningful conversations with their doctor in the exam room.” Future pilots may also include follow-up mobile messaging to members.
This pilot program will launch in Pittsburgh and provide PatientPoint self-service kiosks at select doctors during the next year. Patients will use the tablet kiosk to update or confirm existing demographic and insurance information and complete other practice forms as well as pay their copayments, coinsurance or deductible balances. Highmark members would then be directed to personalized messages about key health indicators, pharmacy cost management and more on the tablet.
"By presenting patients with this important information, we are able to not only empower them to take a more active role in managing their health, but also help providers have more information about their patients at the point of service,” said Raj Toleti, CEO of PatientPoint. “This partnership may help physicians meet pay-for-performance measures including achieving and maintaining NCQA Level 3 certification and complying with other quality programs such as HEDIS.”
About Highmark Inc.
Highmark Inc., based in Pittsburgh, is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. Highmark serves 4.7 million members in Pennsylvania and West Virginia through the company's health care benefits business and is one of the largest Blue plans in the nation. Highmark has 20,500 employees across the country. For more than 70 years, Highmark's commitment to the community has consistently been among the company’s highest priorities as it strives to positively impact the places where members call home. For more information, visit www.highmark.com.
About PatientPoint™
PatientPoint™ provides self-service solutions and end-to-end billing services that enable physician practices to streamline administrative and clinical workflow, expedite revenue collection, conduct real-time claims adjudication and improve financial performance, including online pre-registration, patient check-in, scheduling, bill payment and mobile charge capture applications. The company also offers health IT consulting services to individual practices and regional extension centers. For more information, visit www.patientpoint.com.