SAN JOSE, Calif. & NEW YORK--(BUSINESS WIRE)--SpeechCycle, Inc., the leading provider of Rich Phone Applications, today announced that CTO Roberto Pieraccini will present on the topic of the evolution of mobile devices and their role in customer service at AVIOS’s Mobile Voice Conference in San Jose, Calif. from Jan. 24-26, 2011. The Mobile Voice Conference examines the practical, business and technical implications of the paradigm shift driven by the growth in numbers and sophistication of mobile phones and other mobile devices.
SpeechCycle will address how the proliferation of mobile devices is driving change in customer relationships, propelling the need to deliver an exceptional customer experience in the age of the “always-connected” customer. Pieraccini will show how the integration of mobile voice search with multimodal text-touch-talk interfaces, along with the power of natural language interaction, allows the creation of a new concept of self-service.
| SpeechCycle will present the following session at the Mobile Voice Conference: | ||
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Who: |
Roberto Pieraccini, chief technology officer at SpeechCycle | |
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What: |
“Exceeding Expectations in the Age of the ‘Always Connected Customer’” | |
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When: |
Tuesday, January 25, 2011; 11:25 a.m. – 12:25 p.m. |
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Main Conference, San Jose Marriott |
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Press or analysts interested in meeting with SpeechCycle at the conference can contact Emily Trevallion of PAN Communications at 978-474-1900 or speechcycle@pancomm.com.
About Roberto Pieraccini
Roberto has been at the leading edge of spoken dialog technology for more than 25 years, both in research as well as in the development of commercial applications. Pieraccini holds several patents and has authored more than 120 publications on the subjects of speech recognition, language modeling, language understanding and dialog. In 2008, Speech Technology Magazine honored Roberto as a Speech Luminary for his efforts to bring the best of speech research and commercial interests together, and for innovative leadership. He is a fellow of ISCA and IEEE.
About SpeechCycle
SpeechCycle, the leading provider of Rich Phone Applications (RPAs), powers innovative voice-based solutions for contact centers around the world. With over 100 million transactions for phone-based user interactions processed, SpeechCycle is in the vanguard of a new generation of on-demand contact center automation innovators, delivering unprecedented strategic customer value. SpeechCycle is a 2009 Deloitte Fast 500 winner, and the 67th fastest-growing company in North America. For more information please visit www.speechcycle.com.
SpeechCycle is a trademark of SpeechCycle, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are identified.